How do I contact someone to get that (possibly compromised) email address changed, so I can access my Dropbox account again? I can show the receipt as it was just renewed for the year. I've had this Dropbox account and email address for about eight years now - and I pay for premium. So to be on the safe side - I went to log into my Dropbox account like I normally do - manually entering my email address and password - and Dropbox - for the first time I might add -says they sent me a verification code - to the email address I cannot access. I don't know if my account was compromised or not. The code didn't work - when I tried again, they blocked my access. Yesterday, Gmail blocked my primary account access - long story short: I went to sign in, and they said they didn't recognize my device, and sent me a passcode to my backup email address. It's not set-up to Gmail as an automatic sign-in. I always enter in my information manually. This will rename the existing Dropbox folder to 'Dropbox (Old)' and will create a new Dropbox folder for the account you’re currently linking.I can't access my Dropbox account using my email address. If you want your new Dropbox folder to be in the same location as your existing one, click on 'Install'.

If you want your new Dropbox folder to be in a location different than your existing folder, click on 'Choose Another Location'. Note that the Dropbox folder itself is still there so if you relink to a different Dropbox account, the application will detect that another Dropbox folder already exists on the computer, and will give you two options: 'Choose Another Location' or 'Install'. You can now safely move or delete files in the Dropbox folder and not affect anything else. In this case, I'd suggest sharing a folder from your one account to the other with all the files you'd like to be on both accounts.įrom there, you'll need to unlink the account you've already linked to your computer through the app's preferences and, then, link the new one.ġ) Right-click the Dropbox icon in the system tray, or menu bar, by the clockĢ) Click on your profile picture or initials to the right of the search bar and select 'Preferences' > 'Account'Ĥ) Afterward, Dropbox will prompt you to re-register.

Hi welcome aboard and thanks for using Dropbox!

Dropbox account log in